Please allow your orders to process within 2-3 business days (not including USPS processing and delivery time) before order is shipped. To prevent any delays in processing time please make sure your billing name and address is the same listed on your card. Once the package has left us and received by the post office and a tracking number will be provided butDiva Dealzz is not responsible for lost or damage packages, we are not liable for delivery delays due to weather, mishandling by the carrier or undeliverable addresses. Undeliverable addresses includes the following INCORRECT/INSUFFCIENT address No proper P.O. Box numbers, refused or return to sender. It is the customers responsibility to put the correct information for the orders billing and shipping address.
We are not liable for stolen packages. Diva Dealzz is not responsible for any returns due to uncompleted addresses, undeliverable addresses or return to senders. We reserve the right to charge an additional fee for any reshipments packages returned back to Diva Dealzz.
Refund Policy Returns: Not happy you can return it!
We offer 100% satisfaction guarantee on all orders. If your order does not fulfil your expectations, we will refund your full amount of money on allunused, lace or tag can not be cut , unopend merchandise that includes free hair providedas well from your order plus shipping fees, you will be responsible for paying shipping fees. All that we ask is for you to return items in the original packaging that includes free hair provided as well as. When you make a purchase you get free hair with Diva Dealzz, therefore the free hair provided should be returned unused , and unopend with tags and lace in place. Please be mindful refunds must be made within 30 days from the receipt of merchandise. Refunds will be issued in the original form of payment and will be issued to the person documented on the original receipt of order billed to the customer. Diva Dealzz does not accept any exchanges for another product.
If you decide to return your order you must contact DviaDealzz by requesting a refund for your purchase. As we take customer service very seriously you will receive an email response in 24 hours. Simply email us and in the subject line put “ORDER RETURN” and indicate your order number in the contents of the message as well as the name used to purchase the order. A customer service representative will respond with all the necessary steps to proceed with your order. We highly recommend to purchase tracking information for all returning packages and to forward any information to customer service. We do not issue refunds for worn, lace cut/tags cut off, or damaged extensions or damaged wigs. If the extensions or wigs aren’t returned to us in its original condition we WILL NOT ISSUE A REFUND.
Diva Dealzzaccepts Visa, MasterCard, American Express, Discover & PayPal